Privacy Policy

Introduction
Consent
Information We Collect

a. Information You Provide

b. Information We Collect Automatically

c. Information from Other Sources

d. Categories of Personal Information

Use of Your Information
Sharing of Your Information
Your Rights
Children’s Privacy
Data Security
Storage
Cookies Policy

a. Types of Cookies

b. Managing Cookies

Opt-Out / Marketing Preferences
Policy Updates
Contact Us

1. Introduction

Groom N Glow (“Company”, “we”, “our” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase from our website.

By accessing or using our Website, you (“User”, “you”, or “your”) agree to the terms of this Privacy Policy. If you do not agree with the terms herein, you are advised to discontinue the use of our Website immediately.

This Policy applies to all Users of the Website and governs the manner in which Groom N Glow handles personal data in compliance with applicable laws of India.

Our goal is to ensure that your shopping experience with Groom N Glow is not only enjoyable but also safe and transparent.

2. Consent

By accessing or using the Groom N Glow website, creating an account, or providing your personal information, you expressly consent to the collection, storage, processing, transfer, use, and sharing of your personal information (including sensitive personal information, where applicable under law) in accordance with this Privacy Policy.

You also agree that Groom N Glow may share your information with trusted third-party service providers (such as payment gateways, logistics partners, and marketing affiliates) solely for the purposes described in this Policy.

If you do not agree with the terms of this Policy, please discontinue use of our Website and services immediately.

3. Information We Collect

We collect and process different types of personal information to provide you with a safe, smooth, and customized shopping experience on Groom N Glow. The information may be collected when you register, browse, transact, communicate with us, or interact with our services.

a) Information You Provide to Us

Contact details: Name, email address, mobile number, billing/shipping address.
Account details: Login credentials, preferences, and profile information (if you register with us).
Payment details: Credit/debit card, UPI, net banking, wallet, or other payment instrument details (processed securely through third-party payment gateways).
Identity information: Date of birth, gender, or other documents you may voluntarily provide for verification or offers.
Communications: Information you share with us via emails, messages, calls, feedback forms, product reviews, or participation in surveys/events.

b) Information We Collect Automatically

Device information: IP address, browser type, operating system, device identifiers.
Usage data: Pages viewed, time spent, links clicked, products searched, cart activity.
Cookies and similar technologies: To recognize your preferences, remember your login, and customize your experience.
Location information: Where permitted, we may collect location data for delivery accuracy, fraud detection, or personalized offers.

c) Information from Other Sources

Delivery partners: Updated delivery and address details to ensure accurate and timely shipping.
Payment partners: Transaction-related details to confirm and process payments.
Marketing or loyalty partners: Information shared with us when you participate in third-party programs or campaigns.
Social media: Profile information and communications if you connect with Groom N Glow via social platforms.

d) Categories of Personal Information We May Collect

Demographic & Identity Data: Name, age, gender, date of birth, contact number, address, email.
Transaction Data: Order details, payment method, transaction amount, refund details.
Online Identifiers & Technical Data: IP address, device ID, browser information, cookies, and log data.
Location Data: Approximate or precise location when you access our services.
Communication Data: Metadata from emails, chats, or calls exchanged with our team.
Preferences & Usage Data: Shopping behavior, wishlist, browsing history, frequency of purchases.

Note: You always have the option to not provide certain information; however, this may limit your ability to access or use specific features or services on our Website.

4. Use of Your Information

We use the personal information collected from you for the following purposes:

To provide and improve our services – including processing your orders, payments, and deliveries.
To personalize your experience – such as recommending products, offers, or services that may interest you.
To communicate with you – regarding your account, purchases, promotions, updates, and important policy changes.
For safety and legal reasons – to prevent fraud, ensure compliance with applicable laws, and protect the security of our Website and Users.
To enhance our Website – by analyzing usage trends, customer behavior, and feedback to improve features, products, and services.
For marketing purposes – to send you information about offers, discounts, new launches, or other updates (you may opt-out of such communications at any time).
For Advertising – We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.

5. Sharing of Your Information

We value your privacy and will only share your personal information in the following circumstances:

With service providers and partners – who assist us in fulfilling orders, processing payments, delivering products, conducting marketing, or providing customer support.
With third-party logistics and courier companies – to ensure successful delivery of your purchases.
With regulatory or legal authorities – when required by law, regulation, legal process, or governmental request.
For business transfers – in the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of such a transaction.
With your consent – in cases where you have expressly agreed to share your information with third parties for their own purposes.

6. Your Rights

As a user of Groom N Glow, you are entitled to certain rights regarding your personal information, in accordance with applicable data protection and privacy laws. These rights include:
Right to Access: You can request details of the personal information we hold about you.
Right to Rectification: You can update or correct any inaccurate or incomplete personal information.
Right to Deletion: You can request deletion of your personal information, subject to legal or contractual obligations.
Right to Restrict Processing: You may request us to limit how we use your personal information under certain circumstances.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw such consent at any time.
Right to Object: You can object to the processing of your personal information for direct marketing or any other purposes where legally applicable.
Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format, where feasible.

To exercise any of these rights, please write to us on our support email. We may need to verify your identity before fulfilling your request to ensure your data is protected.

Response Time: Requests will be addressed within 30 days.

7. Children’s Privacy

Our Platform is not directed towards children under the age of 18, and we do not knowingly collect personal information from minors. If you are under 18, you may use our Platform only with the involvement of a parent or guardian.
If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take immediate steps to delete such information from our records.

8. Data Security

Groom N Glow takes the security of your personal information seriously and implements appropriate technical, administrative, and physical measures to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

Some of the measures we use include:

Encryption: Sensitive information, such as payment details, is encrypted using industry-standard protocols.
Access Control: Only authorized personnel have access to personal data, and such access is restricted based on their roles.
Monitoring & Audits: Our systems are regularly monitored and audited to detect and prevent unauthorized activity.
Secure Storage: Personal information is stored in secure servers and protected from physical and digital threats.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Storage and Protection of Information

Groom N Glow stores your personal information on secure servers and systems managed by us or our trusted third-party service providers.
We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Such measures include encryption, firewalls, secure socket layers (SSL), and restricted access to authorized personnel only.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Accordingly, we cannot guarantee absolute security of your information and disclaim liability for unauthorized access that is beyond our reasonable control.

Note: We strongly advise you to maintain the confidentiality of your account credentials, including username and password. Please do not share these details with anyone to ensure the security of your account.

10.Cookies Policy

Groom N Glow (“we”, “our”, or “us”) uses cookies, tracking technologies, and mobile app permissions (collectively, “Trackers”) on our website and mobile apps to provide you with a better online experience, improve our services, and help us understand how users interact with our Platform.

Cookies are small text files placed on your computer or device by websites you visit. Mobile apps may use required permissions and Software Development Kits (SDKs) to enhance functionality or collect information. These tools help our Platform work efficiently and provide insights to improve our services.

Depending on your jurisdiction and applicable laws, you may be served different types of cookies and trackers, such as strictly necessary cookies, functional cookies, performance cookies, and marketing cookies.

1. Types of Cookies and Trackers We Use

a. Strictly Necessary Cookies

Required for the proper functioning of our Platform, including secure login and compliance with regulations.
Help identify you as a registered user so you can manage your account securely.
Ensure your personal details remain private and protected.

b. Functional Cookies

Remember user preferences, such as:
User ID on login pages
Preferred region or language
Accessibility settings (e.g., large fonts, high contrast)
Enhance the usability of our Platform and make your experience more convenient.

c. Performance Cookies

Collect aggregated data about how users interact with our website or app.
Help us analyze usage patterns, improve services, and optimize products.

d. Marketing & Analytical Cookies

Track browsing behavior to provide personalized content and ads.
Used for marketing, measuring promotional effectiveness, and analyzing traffic trends.
Third-party tools like Google Analytics may be used for these purposes.

2. Managing Cookies and Trackers

Most web browsers allow you to control or block cookies through browser settings.
Disabling strictly necessary cookies may prevent some features of the Platform from working properly.
You can delete cookies at any time, but certain features (like password saving or personalized recommendations) may be affected.
Groom N Glow does not control the placement or use of cookies by third-party services.

11.Opt-Out / Marketing Preferences

Groom N Glow provides all users the option to opt-out of receiving promotional or marketing communications.

If you do not wish to receive any promotional emails, messages, or offers from us, you can:

Email us directly at: support@groomnglow.com

Unsubscribe by clicking the “unsubscribe” link at the bottom of any promotional email you receive from us.

Please note that even if you opt-out of marketing communications, we may still send you important transactional or service-related messages, such as order confirmations, delivery updates, or account notifications, which are necessary to provide our services.

12.Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Users are encouraged to review this page regularly.

13.Contact Us

For questions, concerns, or complaints regarding this Privacy Policy, contact us at:

Email: support@groomnglow.com