Terms & Conditions

Definitions
Introduction & Acceptance of Terms
Eligibility to Use
Your Account
Privacy Practices
Products & Services Information
Product Usage Disclaimer
Recommendation of Products & Services
Pricing & Payment
Mode of Payment
Shipping, Delivery, Returns & Cancellations
User Conduct
User Content
Support Service
Intellectual Property Rights
Disclaimer of Warranties & Limitation of Liability
Indemnity
Termination
Governing Law & Jurisdiction

1. Definitions

For the purposes of these Terms and Conditions (“Terms”), the following expressions shall have the meanings assigned to them below. Any reference to the singular shall include the plural and vice versa, as the context may require.

“Company”, “we”, “us”, “our” refers to Groom N Glow, including its affiliates, directors, officers, employees, agents, and representatives.
“Site” refers to the website www.groomnglow.com, including any sub-domains, applications, or digital platforms operated by the Company.
“User”, “you”, “your” means any individual, whether acting in their personal capacity or on behalf of another, who accesses, browses, registers on, or otherwise uses the Site.
“Services” means all features, functionalities, technologies, and offerings made available by the Company through the Site, including but not limited to browsing, ordering, purchasing, payment processing, shipping, and delivery of Products.
“Products” means all goods, merchandise, cosmetics, skincare, personal care, or any other items made available for sale on the Site.
“Order” means any confirmed request placed by a User for the purchase of Products through the Site.
“Payment Methods” means any permitted instruments for payment, including credit cards, debit cards, net banking, UPI, mobile wallets, or other methods as may be enabled on the Site from time to time.
“User Content” means any content, including but not limited to text, reviews, comments, images, feedback, suggestions, or other materials that a User submits, uploads, posts, or otherwise makes available on the Site.
“Privacy Policy” refers to the privacy practices adopted by the Company in handling User information, as published on the Site and updated from time to time.
“Applicable Laws” means all laws, regulations, rules, guidelines, notifications, and governmental requirements in force and effect in India, as may be amended from time to time.
“Intellectual Property” means all rights, title, and interest in and to copyrights, trademarks, service marks, trade names, designs, logos, patents, trade secrets, and other proprietary rights owned by or licensed to the Company.

2. Introduction & Acceptance of Terms

Welcome to Groom N Glow. The website www.groomnglow.com is owned and operated by Nerditia LLP (“Company”, “we”, “our” or “us”).

These Terms and Conditions (“Terms of Use”) govern your access to and use of the Website and the services, features, content, and products made available through it. By accessing, browsing, registering with, or otherwise using the Website, you (“User”, “you”, “your”) agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, you must not use or access this Website.

3. Eligibility to Use

Use of the Groom N Glow Website is permitted only to persons who can legally enter into binding contracts under the Indian Contract Act, 1872. Individuals who are “incompetent to contract” under the Act, including minors (under 18 years of age), are not eligible to use this Website on their own.

If you are under 18, you may use the Website only with the involvement and guidance of a parent or legal guardian. Groom N Glow reserves the right to refuse access to the Website or cancel any orders placed by minors at its sole discretion.

4. Your Account

To access certain features of Groom N Glow, you may be required to create an account. You agree that you are responsible for maintaining the confidentiality of your account details, including your username and password, and for restricting access to your device. You also accept full responsibility for all activities carried out under your account.

This Website is intended for use by individuals aged 18 and above. If you are under 18, you may use the Website only under the supervision of a parent or legal guardian. Products that are suitable for minors may only be purchased by adults on their behalf.

If you are accessing or using the Website on someone else’s behalf, you confirm that you are authorized to bind that person to these Terms and Conditions. In the event the person refuses to be bound by the Terms, you agree to accept liability for any harm or misuse arising from such access.

If you believe your account has been compromised, please contact us immediately at the details provided under Contact Information. We may, at our discretion, suspend, block, or require you to reset your account credentials to protect your security.

We reserve the right to refuse service, terminate accounts, or remove content if these Terms are violated, or if such action is deemed necessary for the protection of Groom N Glow and its users.

5. Privacy Practices

We understand the importance of safeguarding your personal information and we have formulated a Privacy Policy, to ensure that your personal information is sufficiently protected. Apart from these Terms of Use, the Privacy Policy shall also govern your visit and use of the Site. Your continued use of the site implies that you have read and accepted the Privacy Policy and agree to be bound by its terms and conditions. You consent to the use of personal information by Groom N Glow in accordance with the terms of and purposes set forth in the Privacy Policy, the same may be subject to amendment from time to time at the sole discretion of Groom N Glow.

For a clearer understanding of how we collect, use, and protect your data, please take a moment to read our Privacy Policy.

6. Products & Services Information

Groom N Glow attempts to ensure that the information provided on the Website, including product descriptions, images, pricing, and availability, is accurate and reliable. However, the Company does not warrant that such information will be complete, accurate, current, or error-free, and disclaims all liability for any errors or omissions.

Products offered on the Website are intended for personal, non-commercial use only. You are prohibited from reselling, redistributing, or exploiting any products purchased from Groom N Glow for commercial purposes.

The Company reserves the right, at its sole discretion, to:

· limit the quantities of any products available,

· discontinue or withdraw any product at any time,

· correct any errors or inaccuracies, including after an order has been placed, and

· update or modify product information without prior notice.

7. Product Usage Disclaimer

All products available on the Groom N Glow Website are intended for external use only unless expressly stated otherwise. The Company does not provide any medical advice, diagnosis, or treatment, and no information on the Website should be construed as such.

You are advised to carefully read the labels, usage instructions, and ingredient lists provided with the products prior to use. Groom N Glow shall not be liable for any adverse reactions, allergies, or damages resulting from the use or misuse of any product.

It is the User’s responsibility to ensure that the products purchased are suitable for their individual requirements, skin type, or medical condition. In case of any doubt, Users are strongly encouraged to consult a qualified healthcare professional prior to product usage.

By purchasing or using the products from Groom N Glow, you acknowledge and agree that the Company shall not be held responsible for any claims, losses, injuries, or damages arising out of or related to product usage, whether directly or indirectly.

8. Recommendation of Products & Services

Any recommendation, suggestion, or guidance made available to you on the Groom N Glow Website, whether through product listings, descriptions, reviews, blogs, or any other feature, is provided solely for informational and convenience purposes. Such recommendations shall not be construed as an endorsement, guarantee, or warranty of the product or service by Groom N Glow or any of its affiliates.

The User acknowledges that reliance on any recommendation provided on the Website is at their sole discretion and risk. Groom N Glow disclaims all liability arising from or in connection with the use of, or reliance on, such recommendations.

9. Pricing & Payment

All prices for products and services listed on the Groom N Glow Website are displayed in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise. The Company reserves the right to modify the price of any product or service at any time without prior notice.

While Groom N Glow makes every effort to ensure the accuracy of pricing information, typographical errors or inaccuracies may occur. In the event that a product is listed at an incorrect price, the Company reserves the right, at its sole discretion, to refuse or cancel any order placed for that product, whether or not the order has been confirmed and payment has been processed. If the User’s account has already been charged, the Company shall promptly issue a refund of the amount.

Payment for products or services purchased on the Website must be made through authorized payment gateways or methods as displayed at the time of checkout. Groom N Glow shall not be responsible for any unauthorized transactions or errors arising from third-party payment platforms.

The User agrees to provide accurate and complete payment information and authorizes Groom N Glow and its third-party payment service providers to process such payments. The Company reserves the right to refuse or cancel orders if fraudulent or unlawful payment activity is suspected.

10.Mode of Payment

Payments for purchases made through the Groom N Glow Website may be effected only through the payment methods that are explicitly made available at the time of checkout. These may include, but are not limited to:

· Credit Cards and Debit Cards (Visa, MasterCard, RuPay, etc.)

· Net Banking

· Unified Payments Interface (UPI)

· Mobile Wallets (where applicable)

· Cash on Delivery (COD), subject to availability and serviceability of the User’s location, order value limits, and such other conditions as the Company may prescribe from time to time

Groom N Glow reserves the right to add, remove, or modify accepted payment methods at its sole discretion without prior notice.

The User acknowledges that Groom N Glow relies on third-party payment processors to facilitate online transactions and, accordingly, the Company shall not be responsible for any delays, errors, or failures attributable to such third parties.

By providing payment information, the User represents and warrants that they are legally authorized to use the chosen payment method and that the information provided is accurate and complete.

11.Shipping, Delivery, Returns & Cancellations

Shipping, delivery, returns, exchanges, and cancellations shall be governed by Groom N Glow’s Shipping & Delivery Policy and Refund & Cancellation Policy. These policies form an integral part of these Terms & Conditions and are deemed to be incorporated herein by reference. Users are advised to review these policies carefully prior to placing any orders.

12.User Conduct

By accessing or using the Website, you agree to use it solely for lawful purposes and in accordance with these Terms. Without limiting the generality of the foregoing, you shall not:

Engage in any activity that interferes with or disrupts the operation of the Website, servers, or networks connected thereto;
Attempt to gain unauthorized access to any portion or feature of the Website or any other systems or networks connected to the Website;
Use any automated means, including bots, crawlers, or scrapers, to access, monitor, or copy any part of the Website;
Upload, transmit, or distribute any material that contains viruses, malware, or any other harmful code;
Misrepresent your identity, impersonate any person or entity, or provide false information;
Use the Website for fraudulent, unlawful, defamatory, obscene, or otherwise objectionable purposes.

13.User Content

The Website may permit users to submit reviews, ratings, comments, feedback, or other content (“User Content”). By submitting User Content, you represent and warrant that:

You are the sole author and owner of such content, or you have the necessary rights and permissions to submit it;
The content is accurate and not misleading;
The content does not infringe the intellectual property, privacy, publicity, or other rights of any third party;
The content is not defamatory, abusive, obscene, or otherwise unlawful.

By submitting User Content, you grant Groom N Glow a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, publish, display, modify, adapt, and distribute such content in any media for purposes including, but not limited to, marketing, advertising, and promotion.

Groom N Glow reserves the right, but not the obligation, to monitor, edit, or remove any User Content at its sole discretion. Users shall remain solely responsible for the content they submit.

User Content Disclaimer

Groom N Glow shall not, under any circumstances, be responsible or liable for examining, monitoring, or evaluating any User Content transmitted, uploaded, posted, e-mailed, or otherwise made available on the Site. Groom N Glow does not endorse, control, or guarantee the accuracy, integrity, or quality of such User Content, and makes no warranties in relation thereto.

You acknowledge and agree that, by using the Site, you may be exposed to User Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable to you. To the fullest extent permitted by law, Groom N Glow disclaims all liability arising from or related to any such User Content, including, without limitation, any errors, omissions, loss, or damage of any kind incurred as a result of the use of or reliance upon such User Content.

By submitting User Content, you hereby waive any and all claims against Groom N Glow for any alleged or actual infringement of intellectual property rights, proprietary rights, rights of privacy and publicity, moral rights, or rights of attribution in connection with such User Content.

14.Support Service

Support Service is provided solely for the purpose of assisting Users with queries related to the Site, Products, and Services. Use of the Support Services shall be subject to the following conditions:

The Company may, at its sole discretion, determine the availability, operating hours, and scope of the Support Services, and may suspend or discontinue such services at any time without prior notice.
The Company and its representatives shall not be liable for any delay, error, or omission in responding to queries raised through Email or Chat.
All communications made through the Support Services may be recorded and retained by the Company for training, monitoring, and reference purposes. Users shall have no right to access such records at any future date.
While using the Support Services, you agree not to communicate or transmit any content that is unlawful, threatening, abusive, defamatory, obscene, indecent, or otherwise objectionable.
The Support Services shall not be used to promote or sell products, solicit business opportunities, or engage in any other unauthorized solicitation or marketing activity.
By using the Support Services, you expressly authorize the Company, its affiliates, and its business associates to contact you via call, SMS, chat, or email in connection with your Orders, updates, or any other matter related to the Site and Services.

15.Intellectual Property Rights

Intellectual Property & User-Generated Content

All content available on the Groom N Glow Website, including but not limited to text, graphics, logos, images, button icons, product descriptions, audio clips, video material, digital downloads, data compilations, and software, is the property of Groom N Glow, its affiliates, partners, or licensors and is protected by applicable copyright, trademark, and other intellectual property laws of India. The compilation of all content on this Website is the exclusive property of Groom N Glow.
The trademarks, logos, and service marks displayed on the Website (“Marks”) are the registered and unregistered marks of Groom N Glow, its affiliates, licensors, or partners, in India and other countries, and are protected by trademark laws. Nothing contained on the Website shall be construed as granting, by implication or otherwise, any license or right to use any Mark without the prior written permission of Groom N Glow.
You agree not to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit for any commercial purpose any portion of the Website without the express written consent of Groom N Glow.
By submitting reviews, comments, photos, suggestions, feedback, or any other content (“User Content”) on the Groom N Glow Website or related platforms, you grant Groom N Glow a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, transferable license to use, reproduce, distribute, display, publish, adapt, modify, and create derivative works from such User Content for any purpose, including marketing, promotional, and commercial use, without any compensation to you.
You represent and warrant that:

You own or otherwise control all rights to the User Content you post.
The User Content does not infringe upon or violate any third-party rights, including intellectual property, privacy, or publicity rights.
The User Content is not unlawful, defamatory, obscene, abusive, threatening, harassing, or otherwise objectionable.

Groom N Glow reserves the right (but not the obligation) to review, monitor, edit, or remove any User Content submitted to the Website at its sole discretion, without notice.
You agree to indemnify and hold Groom N Glow harmless from and against any claims, damages, liabilities, losses, costs, or expenses arising out of or related to your User Content.

16.Disclaimer of Warranties & Limitation of Liability

Disclaimer of Warranties

The Site, Products, Services, and all content provided therein are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, non-infringement, or uninterrupted access. Groom N Glow does not warrant that the Site, Products, Services, or any related content will meet your requirements, be error-free, secure, or free from viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by applicable law, Groom N Glow, its affiliates, partners, licensors, directors, employees, or agents shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with:

Your access to, use of, or inability to use the Site or Services;
Any errors, inaccuracies, or omissions in content on the Site;
Any unauthorized access to or alteration of your transmissions or data;
Any reliance placed by you on the information, Products, or Services available on the Site;
Any damages arising from User Content submitted by other users.

Force Majeure

Groom N Glow shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, governmental actions, strikes, power failures, internet disruptions, or other events of force majeure.

Nothing in these Terms shall limit or exclude liability for:

Personal harm or injury caused by negligence;
Fraud or fraudulent misrepresentation;
Any other liability which cannot be limited or excluded under applicable law.

17.Indemnity

You agree to indemnify, defend, and hold harmless Groom N Glow, its affiliates, partners, directors, officers, employees, agents, and licensors from and against any and all claims, demands, actions, suits, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the Site, Products, or Services;
Any User Content you submit, post, or transmit on the Site;
Your violation of these Terms or any applicable laws, rules, or regulations;
Any infringement or alleged infringement of the intellectual property, privacy, publicity, or other rights of any third party caused by your actions;
Any fraudulent, unlawful, or negligent act or omission committed by you in connection with the Site or Services.

This indemnity obligation shall survive the termination or expiration of your access to the Site.

18.Termination

Groom N Glow reserves the right, at its sole discretion, to suspend, restrict, or terminate your access to the Site or any part of the Services, with or without notice, at any time, including but not limited to situations where:

You violate any provision of these Terms;
You engage in fraudulent, unlawful, or abusive conduct;
Your actions adversely affect the Site, Services, or other Users;
You use any false e-mail address or provide false information, or use the Site for any unlawful, fraudulent, or malicious purpose, including misleading Groom N Glow by sharing multiple addresses or phone numbers or transacting with malafide intentions;
Groom N Glow deems it necessary for operational, legal, or security reasons.

Upon termination by either party, your right to access and use the Site and Services shall immediately cease. You must promptly destroy all materials downloaded or otherwise obtained from the Site, as well as all copies of such materials.
Any outstanding obligations, including payment obligations, indemnity, or liability for User Content, shall survive such suspension or termination.
Groom N Glow shall not be liable to you or any third party for any suspension, restriction, or termination of access to the Site or Services.

19.Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any disputes, controversies, or claims arising out of or in connection with these Terms, the Site, or the use of the Services shall be subject to the exclusive jurisdiction of the courts located in Delhi, India, and you hereby consent to the personal jurisdiction of such courts.

By accessing or using the Site, you agree to submit to the jurisdiction of such courts for the resolution of any disputes, and waive any objections based on venue, forum non conveniens, or similar grounds.